Setup order
Connect personal email and calendar
Each teammate can go to Settings → Connected channels and connect Google or Microsoft. This syncs mail and calendar context for that user.
Add workspace email domains
Admins can go to Settings → Channels and add custom email domains for shared inboxes, outbound senders, and appointment notification email.
Add phone numbers
Admins can go to Settings → Channels and add phone numbers for SMS, voice, appointment reminders, and personal inboxes.
What to configure first
| Need | Configure |
|---|---|
| Personal inbox email and calendar context | Connected email and calendar |
| Shared inbox email addresses | Email domains |
| SMS and voice | Phone numbers |
| CRM contact data | CRM connectors |
| Custom automation | Webhooks |
Screenshot placeholder: add a settings screenshot showing Connected channels and Channels.

