Message delivery

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Email delivery

• The email domain is verified.
• The sending address is not already assigned somewhere else.
• The inbox has an email channel.
• The reply composer has at least one recipient.
• Connected account status is not Error or Expired when personal email context matters.

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SMS delivery

• The inbox or outbound sender has a phone number.
• The phone number supports SMS.
• The contact has a valid phone number.
• The contact is not on the compliance block list.
• Global contact limits have not skipped the contact.

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Voice calls

• The phone number supports voice.
• The number is attached to the right inbox or outbound sender.
• The inbox agent is available if autopilot should answer.
• Recording disclosure is configured according to your policy.

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Web chat

• The widget is enabled.
• The website domain is allowed when restrictions are on.
• The visitor completed required pre-chat questions.
• The conversation appears in the connected inbox.