Appointment notifications are configured per appointment type from the Notifications tab.
Notification channels
Choose the phone number and email address used for notifications.
| Channel | Requirement |
|---|
| Phone number | Must be reserved for appointment reminders. |
| Email domain | Must be verified. |
| From address | Required before email notifications can be enabled. |
Notification types
| Notification | Purpose |
|---|
| Booking confirmation | Sent when a booking is confirmed. |
| Cancellation | Sent when an appointment is cancelled. |
| Reminders | Sent before the appointment at configured reminder times. |
| Confirmation call | Calls contacts before the appointment to confirm attendance. |
- Open the appointment type.
- Go to Notifications.
- Select a verified email domain.
- Enter a from address, such as
notifications.
- Enable the notification emails you want to send.
- Select a phone number reserved for appointment reminders.
- Enable the SMS or call notification types you want.
- Configure reminder timing and confirmation call behavior.
Screenshot placeholder: add the appointment notification channel section and notification toggles.
