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The Clearline web chat widget lets website visitors start conversations that route into a shared inbox. Your team and the AI agent can respond from the same conversation thread used for SMS, email, and calls.

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Where web chat is configured

  1. Go to Settings → Inboxes.
  2. Open a shared inbox.
  3. Go to Channels.
  4. Turn on Chat widget.
Personal inboxes do not expose web chat settings.

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What you can configure

  • Embed snippet
  • Brand color
  • Light, dark, or system theme
  • Button position
  • Header tagline
  • Greeting messages
  • Pop-up messages
  • Pre-chat questions
  • Website restrictions
  • Live preview
Screenshot placeholder: add the chat widget settings section and widget preview.