Admins configure workspace-wide defaults from Settings → Workspace.
Screenshot placeholder: add a screenshot of Settings → Workspace with General, Regional & formatting, Business hours, and Agent sections.
General
| Setting | What it does |
|---|
| Workspace name | Display name for the workspace. |
| Workspace ID | Read-only identifier for the workspace. |
| Domain | Workspace domain used as company context. |
| Setting | What it does |
|---|
| Location | Default workspace address and location context. |
| Timezone | Default timezone for scheduling, reporting, and business hours. |
| Date format | Default date display format. |
| Time format | Default 12-hour or 24-hour time display. |
Business hours
Business hours define the default weekly schedule for the workspace. Clearline shows these hours in the workspace timezone.
Use business hours as the baseline for inbox agent availability and operational reporting. Individual inboxes can define their own agent availability where needed.
Agent defaults
Workspace agent settings control the default persona used by Clearline’s AI agent:
- Agent name: the name the agent uses when introducing itself.
- Agent voice: the voice used for calls.
- Voice tone prompt: tone and communication guidance.
- Recording disclosure: whether the voice agent verbally discloses that calls are recorded.
- Agent languages: languages the agent is allowed to respond in.
Keep the voice tone prompt short and concrete. Describe how the agent should sound, not every workflow it should perform. Workflow-specific instructions belong in inbox prompts, knowledge base entries, and agent skills.
