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Use Settings → Compliance before launching outbound campaigns or agent-driven follow-up. Compliance settings help prevent messages to blocked contacts and contacts who have already received too many messages.

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Block list

The block list stores email addresses and phone numbers that should not receive outreach. To block a contact method:
  1. Go to Settings → Compliance.
  2. Click Block.
  3. Choose Email or Phone.
  4. Enter the email address or phone number.
  5. Save the block.
Blocked contacts can be unblocked from the same table.

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Contact limits

Global contact limits skip contacts who have already received too many messages.
Configure contact limits before enrolling recipients in outbound campaigns. This prevents accidental over-contacting across campaigns and inbox workflows.
Screenshot placeholder: add the compliance settings page with a sample suppression list and contact limit.