Appearance
| Setting | What it controls |
|---|---|
| Brand color | Chat button and visitor message color. |
| Theme | Match visitor device, always light, or always dark. |
| Button position | Where the launcher appears on the page. |
| Tagline | Small line under the header. Leave blank to hide. |
Greeting messages
Greeting messages are shown when visitors first open the chat. Add one or more short messages that set expectations. Examples:Welcome! How can we help?Have a question about service or sales? Send us a message.We usually reply in a few minutes.
Pop-up messages
Pop-up messages invite visitors to start a chat. Each rule can include:- Message text
- Page path or blank for all pages
- Delay in seconds
Preview before publishing
Click Preview to see the widget with your current draft settings. The preview can show the normal chat state or the pre-chat form state.Screenshot placeholder: add the widget look-and-feel settings beside the preview.