> ## Documentation Index
> Fetch the complete documentation index at: https://help.useclearline.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web chat overview

> Embed a website chat widget that routes visitors into a Clearline inbox.

The Clearline web chat widget lets website visitors start conversations that route into a shared inbox. Your team and the AI agent can respond from the same conversation thread used for SMS, email, and calls.

## Where web chat is configured

1. Go to **Settings → Inboxes**.
2. Open a shared inbox.
3. Go to **Channels**.
4. Turn on **Chat widget**.

Personal inboxes do not expose web chat settings.

## What you can configure

* Embed snippet
* Brand color
* Light, dark, or system theme
* Button position
* Header tagline
* Greeting messages
* Pop-up messages
* Pre-chat questions
* Website restrictions
* Live preview

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  Screenshot placeholder: add the chat widget settings section and widget preview.
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