> ## Documentation Index
> Fetch the complete documentation index at: https://help.useclearline.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common setup issues

> Diagnose missing channels, unavailable settings, and configuration prerequisites.

Use this page when a setup option is missing, disabled, or not behaving as expected.

## I cannot see administration settings

Administration settings such as **Workspace** and **Members** are shown only to workspace owners and admins.

Ask a workspace admin to:

* Change your role to **Admin**, or
* Make the configuration change for you.

## I cannot add a channel to an inbox

Check:

* The phone number or email domain exists in **Settings → Channels**.
* The email domain is **Verified**.
* The phone number is not already used by another inbox or outbound sender.
* You are editing a shared inbox, not a personal inbox.

## Autopilot is unavailable

Personal inboxes cannot use autopilot. For shared inboxes, confirm you have permission to edit the inbox and that the inbox is not archived.

## Appointment email toggles are disabled

Appointment email notifications require:

* A verified email domain.
* A from-address local part.

Open the appointment type, go to **Notifications**, and configure both fields.

## Web chat does not show on my website

Check:

* The widget is enabled on the inbox.
* The embed snippet is installed.
* Website restrictions include the current domain.
* The page is not blocking the widget loader script.

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