> ## Documentation Index
> Fetch the complete documentation index at: https://help.useclearline.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge base

> Add facts and guidance the agent can use when responding.

Use **Settings → Knowledge base** to give the agent durable information about your business, policies, services, inventory, or workflows.

Each knowledge entry includes:

* **Topic**: the short label for the entry.
* **Expiry date**: optional date after which the entry should no longer be used.
* **Content**: the actual information the agent can rely on.

## Create a knowledge entry

1. Go to **Settings → Knowledge base**.
2. Add a new entry.
3. Enter a clear topic, such as `Service department hours` or `Loaner vehicle policy`.
4. Add the content.
5. Set an expiry date only when the information is temporary.
6. Save the entry.

## Writing guidance

* Prefer concrete facts over vague guidance.
* Keep one topic per entry.
* Include exact names, phone numbers, addresses, links, and operating rules when the agent may need them.
* Use expiry dates for promotions, temporary staffing changes, seasonal hours, or limited-time policies.

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  Screenshot placeholder: add a screenshot of an example knowledge base entry.
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