> ## Documentation Index
> Fetch the complete documentation index at: https://help.useclearline.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent skills

> Create reusable behavior instructions for the AI agent.

Use **Settings → Agent skills** to define reusable instructions the agent can apply across workflows. Skills are useful when the same behavior should appear in multiple inboxes, outbound campaigns, or customer situations.

Each skill includes:

* **Title**: the skill name.
* **Description**: when the skill should be used.
* **Instructions**: how the agent should behave.

## Create a skill

1. Go to **Settings → Agent skills**.
2. Add a new skill.
3. Enter a title, such as `Upselling`, `Service triage`, or `After-hours escalation`.
4. Describe when the skill applies.
5. Add the exact behavior instructions.
6. Save the skill.

## Skill examples

| Skill                 | Description                                                                    |
| --------------------- | ------------------------------------------------------------------------------ |
| `Service triage`      | Use when a customer asks about repair, diagnosis, recall, or maintenance.      |
| `Appointment booking` | Use when the customer is ready to schedule a visit.                            |
| `Escalation`          | Use when the customer is upset, asks for a manager, or needs a human decision. |

<Tip>
  Put stable behavior in skills. Put temporary facts in the knowledge base. Put inbox-specific goals in the inbox agent prompt.
</Tip>